trygga terms and conditions
Version 1.0 — effective from 1 September 2026
1. Who we are
trygga is a service provided by Simo BV, Merktweg 1, 9772 Kruisem, Belgium, company number BE1016683031 (referred to as “we” or “us”). You can contact us at hello@trygga.io.
2. What these terms cover
2.1 These terms apply to all use of trygga by a business, organisation or self-employed person (referred to as “you” or “the customer”). They cover the free account, the trial and every paid plan.
2.2 trygga is intended for professional use only. You confirm that you use trygga for your professional or business activities and not as a consumer.
2.3 Anyone accepting the agreement on the customer’s behalf confirms that they are authorised to represent the customer.
2.4 The attached data processing agreement forms part of these terms. It governs how we process personal data that you put into trygga.
2.5 The customer’s own terms and conditions do not apply, even if they appear on a purchase order or invoice.
3. Definitions
- Workspace: the customer’s environment in trygga, including its projects, tasks, documents, files and time tracking.
- Team members: people the customer adds as workspace members, with the role of owner, workspace administrator or team member.
- Guests: people outside the customer’s organisation whom the customer invites to a project, such as its own clients or partners.
- Users: team members and guests together.
- Content: everything users put into the workspace, such as tasks, messages, documents, files and recorded time.
- Plan: the free account, trial or paid plan, with the features and limits shown at trygga.io/en/pricing/ when the agreement is accepted.
4. How the agreement starts
4.1 You request an account using the form on trygga.io or by email. We create the workspace and send you an invitation.
4.2 The agreement starts when you accept these terms on your first sign-in to the workspace. We record who accepted them, when and which version.
4.3 We may refuse a request without giving a reason.
5. Plans
5.1 Free account. The free account has no end date. We may end it or change what it includes by giving two months’ notice by email to the workspace owner. Section 12 applies to taking your content with you.
5.2 Trial. The trial lasts 30 days and is free. If you do not choose a paid plan, the workspace closes at the end of the trial. We then keep the content for up to 30 more days. During that period, you can reactivate the workspace or ask us to delete it earlier. Without reactivation, we delete the workspace and its content by the end of that period at the latest. Section 12.2 applies to exports requested in time and to backup copies.
5.3 Paid plan. A paid plan runs monthly and renews automatically for another month until either party cancels it (section 11).
5.4 Limits. Each plan has limits, such as the number of active projects, team members and guests, and the amount of storage. When storage is full, you cannot add or upload new files or attachments. Other features remain available. For other limits, you can free up capacity or move to a larger plan.
6. Prices and payment
6.1 Prices are listed at trygga.io/en/pricing/ and exclude VAT.
6.2 We invoice in advance. Invoices are payable within 7 days of the invoice date.
6.3 Late payment automatically gives rise, without formal notice, to the interest provided for by the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, and to a fixed recovery charge under that Act.
6.4 If an invoice remains unpaid 15 days after a written reminder, we may make the workspace read-only until payment is received. Your content is kept. Section 12 applies to taking it with you.
6.5 If possible, raise any objection to an invoice within 15 days of receiving it, by email and with your reasons. Raising an objection later does not automatically remove your statutory rights.
6.6 Price changes. We may adjust prices because of changes in costs, inflation or changes to our offering. We give the workspace owner at least 30 days’ notice by email. If you disagree, you can cancel without charge with effect from the date the new price takes effect.
7. What we do
7.1 We provide trygga as it is at the time and make reasonable efforts to keep it available, secure and free of errors. We do not guarantee uninterrupted availability or a specific uptime.
7.2 trygga may be temporarily unavailable for maintenance. Where possible, we carry out planned maintenance outside office hours.
7.3 trygga evolves. We may add, change or remove features to improve the service, keep it secure or meet changing technical or legal requirements. If we remove a feature that is essential to a paid plan, we give at least 30 days’ notice and you can cancel without charge.
7.4 Support is available through the support page in the app or at hello@trygga.io. We reply as soon as reasonably possible, without a fixed response time.
7.5 Supabase backs up the database daily and keeps backups for 7 days. These backups are for restoring the service after an incident, not for restoring individual items of content on request. Files in Cloudflare R2 are not covered by the database backup and have no separate backup. There is currently no feature for making or restoring your own workspace backup.
8. What you do
8.1 You are responsible for the content in your workspace and for whom you give access to it.
8.2 You make sure that you are entitled to process personal data you put into trygga, such as guests’ data. The data processing agreement explains this further.
8.3 You keep sign-in details confidential and make sure your users do the same. Every email from trygga contains a personal sign-in link. Forwarding such an email gives the recipient access.
8.4 You must not put content into trygga that is unlawful or infringes others’ rights, or use trygga to distribute malware, overload the service, bypass security or send unsolicited email.
8.5 If a user breaches section 8.4, we may suspend that user’s access or, for a serious or repeated breach, the workspace. We notify you unless the law or an urgent security reason prevents us from doing so.
9. Content and intellectual property
9.1 Your content remains yours. You grant us only the right to store, process and display it as needed to provide trygga.
9.2 trygga itself, including the software, design and brand name, remains the property of Simo BV. You receive a non-exclusive, non-transferable right to use it for the duration of the agreement.
9.3 We may freely use suggestions and feedback about trygga without compensation.
10. Liability
10.1 We are liable only for damage that directly results from a failure on our part to fulfil our obligations.
10.2 We are not liable for indirect damage, such as lost profit, lost business, reputational damage or loss of expected savings.
10.3 Our total liability per calendar year is limited to the amounts you paid for trygga in the twelve months before the event causing the damage. For the free account and trial, it is limited to €100.
10.4 These limitations do not apply to intent, fraud or gross negligence by us or people for whom we are responsible, to death or personal injury, or where mandatory law excludes a limitation. They must not deprive our essential obligations of their substance.
10.5 We are not liable for a failure to fulfil an obligation because of force majeure: an event that cannot be attributed to us and makes fulfilment impossible. A hosting provider outage, network failure, cyberattack or government decision qualifies only if those conditions are met. We communicate the consequences and limit them where possible.
10.6 Report damage as soon as reasonably possible after discovering it, so we can investigate and limit it. Reporting it later does not automatically remove your right to compensation.
11. Duration and cancellation
11.1 You can cancel a paid plan at any time with effect from the end of the current month, by emailing hello@trygga.io. Months already paid for are not refunded.
11.2 We can cancel a paid plan by giving two months’ notice.
11.3 Either party can end the agreement immediately and without compensation if the other party fails to remedy a serious breach within 30 days of written formal notice, or if the other party becomes bankrupt.
11.4 When a cancelled paid plan ends, the workspace closes. It does not automatically move to the free account. Section 12 governs the retention and deletion of content.
12. What happens to your content at the end
12.1 As workspace owner, you can request an export of content we still hold by emailing hello@trygga.io, during the agreement and for up to 30 days after it ends. You receive the export within 7 calendar days of your request. It includes your workspace’s projects, tasks, messages, replies, documents, time entries and files, with their associated data and links between them. We supply data in a commonly used, machine-readable format and files in their original format. You do not need to use an export feature in the app.
12.2 After the agreement ends, we keep the content for up to 30 days. We then permanently delete the workspace and all content. If you request an export within that period, we keep the content needed until the export is delivered, no later than 7 calendar days after your request. You can also ask for earlier deletion. For trials, the reactivation option in section 5.2 applies. Backup copies disappear when those backups expire, within 7 days of deletion from active systems.
12.3 We keep data we are legally required to retain, such as invoices, for as long as the law requires.
13. Confidentiality
13.1 We treat your content as confidential. We access it only when needed to answer your support request, resolve an outage or security incident, or meet a legal obligation.
13.2 We may mention that you use trygga, using your name and logo, only with your prior permission.
14. Changes to these terms
14.1 We may update these terms to reflect changes in law, the operation or security of the service, or our offering. We give the workspace owner at least 30 days’ notice by email of any change that restricts your rights or increases your obligations. If you disagree, you can cancel without charge with effect from the date the change takes effect.
14.2 Each version has a number and a date. Earlier versions remain available on trygga.io.
15. Final provisions
15.1 We may use subcontractors to provide trygga. The data processing agreement governs their processing of personal data.
15.2 We may transfer this agreement to a business that acquires trygga. We notify you in advance. You may transfer it only with our written permission.
15.3 If a provision is invalid, the rest remains in effect. The parties replace the invalid provision with a valid one that comes as close as possible to its meaning.
15.4 Emails count as writing. Our logs may serve as evidence of acceptance and use. You can challenge their accuracy and provide your own evidence.
15.5 The Dutch text is the original version. If we provide a translation, the Dutch text prevails in the event of a difference.
15.6 Belgian law applies. The courts of Ghent, Belgium have exclusive jurisdiction over any dispute.
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