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The trygga blog

Could your agency approach this differently?

Looking for that attachment. Asking for copy again. Taking over a client without knowing what was agreed. Every agency knows these little moments that fill the day.

These example stories explore ways to handle them, what you could do differently and how that can help.

Client requests2 min read

Which client requests are still open?

Your client answers two of your five questions and the rest gets buried in your inbox. Give each request its own task to see what is still missing.

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Following up2 min read

“What was that about again?” Follow up with the explanation attached

You keep putting off the reminder to email your client, who then asks for the explanation again. Keep the request, instructions and deadline in one task.

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Planning2 min read

Who is waiting for whom? Make missing client input visible

The launch date is getting closer, but copy and photos are still missing. Assign each task to the person who needs to do it to see where work is waiting.

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Emails2 min read

One topic, five emails: keep client feedback together

Homepage feedback is spread across five emails and three cc lists. Keep replies alongside one task so your team and client can find the same decisions.

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Handovers2 min read

Take over a client without searching your colleague's inbox

Your colleague is away for two weeks and a client calls about a changed date. Keep conversations and decisions in the project so someone else can find them.

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Ways of working2 min read

One place works when you use it together

Your team uses trygga, but tasks are still in the old tool and decisions are in separate notes. Agree where work belongs, starting with one project.

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