The homepage is in three email threads
You ask for feedback on the homepage. The client replies in an email about the schedule and adds a question about the invoice. Later, one of their colleagues sends a separate email about the tagline. Your designer is not copied in.
Before you can discuss the changes, you have to collect the replies. Which comment was the latest? Has the designer seen the extra note? What exactly was agreed about the tagline?
Give the topic its own conversation
Create a task or message for the homepage in trygga. Add the version you want to discuss and the question you need answered. The client replies alongside that topic. Your colleague can read the same earlier replies, provided they have access.
An email brings new replies to the client’s attention. The link takes them to the conversation without a password, with the earlier replies and decisions already there. A brief addition does not have to become the start of another separate email thread.
Make decisions easy to find
Does a reply concern another topic? Give it its own task or message. You can finish the homepage discussion without losing track of an invoice question.
It helps to agree this approach together from the start. Your client does not need to learn a new way of writing. A question or comment is still just a reply. The benefit comes from where it is kept. Read more about working with your client.