Five questions, two answers
You are working on a new website. Before you can move on, you need five things: the logo, an introduction to the company, team photos, opening hours and confirmation of the colours. You send the requests to your contact. A few days later, a reply arrives. The logo is attached and the colours are confirmed. There is nothing about the rest.
You are pleased to have some input, but now you have to work out what is still missing. You reread your original email, look for an earlier reply and update your own list. On the next project, it starts again.
Sound familiar? An answer to one question should not make the others disappear.
Give every request its own place
In trygga, turn each request into a task assigned to your client. For the team photos, for example, explain that you need landscape images in high resolution. Give the opening hours a separate task. An answer to one request will not push the others out of view.
The link in the email takes your client to the task without a password, ready to reply. You mark the logo and colours as complete. The copy, photos and opening hours stay open. You can see where things stand in the project itself.
Replies by email still need to be added
What if your client sends the copy in an ordinary email? Add that answer to the right task yourself and mark it as complete. trygga does not automatically import incoming emails. The overview stays useful because you keep the project up to date in the place where you work.
Next time you follow up, you do not have to go through your inbox and make another list. You can see which requests still need attention and ask about those specifically. Read more about following up outstanding client requests.