Who is waiting for whom? Make missing client input visible

The deadline is getting closer, but the copy is missing

At the start of a website project, everything is clear. The agency creates the design and the client supplies the copy and photos. A few weeks later, those are still missing. Meanwhile, the agreed launch date is getting closer.

When you explain that the design was waiting for input, it may sound to the client like a justification after the event. The question was asked at some point, but it disappeared among other emails. You are looking at the same deadline with different ideas of what happened along the way.

Assign the work to the right person

In trygga, the copy and photos are tasks assigned to the client. The design is assigned to the agency. Add the instructions needed and discuss which input you need before you can move on.

The client can see which work is still with them. Open tasks stay visible, and summary emails help bring them to their attention. You do not have to explain who is responsible only once the schedule is already under pressure.

Make the schedule a shared conversation

A visible overview does not change a deadline on its own. If the copy arrives late, discuss together what that means for the next stage. Have that conversation with the outstanding tasks in front of you.

Those tasks make the discussion concrete. Which copy is missing? Who will supply it? What can the agency do in the meantime? You discuss the work needed, rather than searching the inbox afterwards to prove who asked for what and when. Explore project management in trygga.